We are here to help. Browse the frequently asked questions below or reach out directly. We typically respond within one business day.
Questions about your subscription, account, or the app? Fill out the form below and we will get back to you as soon as possible.
How do I cancel my subscription?
On iOS, open the Settings app, tap your name, then Subscriptions, then Vibe Vault, then Cancel Subscription. On the web, sign in at vibe-vault.me, go to Account, then Manage Subscription, and click Cancel.
How do I delete my account?
In the app, go to Profile, scroll down, and tap Delete Account. You will be asked to confirm. All your data will be permanently removed. If you need help, email support@vibe-vault.me.
I was charged but cannot access premium content.
Try signing out and back in. If the issue persists, tap Restore Purchases on the subscription screen. Still stuck? Email us and we will sort it out quickly.
Can I use Vibe Vault on multiple devices?
Yes. Sign in with the same account on any device and your subscription will be active on all of them.
How do I reset my password?
On the login screen, tap Forgot password and enter your email address. You will receive a reset link from noreply@vibe-vault.me within a few minutes.